Refund Policy
Last updated September 19, 2026
How subscription fees are refunded, and what happens to a merchant's cards if a plan is cancelled.
1. Free plan
Every new merchant account starts on the Free plan. No payment method is required and nothing is charged until you choose a paid plan.
2. Monthly plans
Monthly fees are non-refundable once the billing period has started. Cancelling stops the next renewal; your programme stays live until the end of the paid period.
3. Yearly plans
You may cancel a yearly plan within 14 days of the first payment for a full refund. After 14 days, the remaining months are not refundable but you keep access until the term ends.
4. Service failures
If a verified outage of the card-update service affects your cards, tell us and we will review a credit on your next invoice.
5. Customer cards after cancellation
Cards already in customers' wallets keep working in read-only mode for 30 days after cancellation so you can communicate the change; after that they are voided.
6. How to request
Email us from your registered account address with your merchant ID. Refunds are returned to the original payment method within 10 business days.